Returns, exchanges and gifts
We have a 30 day return policy. The return window begins on the day the order is delivered. Please note that we do not offer exchanges for any pieces.
Please Note: We don't allow the return of earrings as they are intimate items. We would only provide a refund for earrings should there be a manufacturing fault.
All returns must be:
Have no signs of wear or damage and be in its original condition with tags still attached (if any)
In all original packaging (box and pouch if included).
Note: Items purchased through a third-party vendor (outside of Screampretty.com) must be returned through the company that it was purchased from.
Any original shipping charges will not ordinarily be refunded.
We will not pay for the return postage of any returns unless the item was faulty or incorrect.
In the rare instance you receive the wrong item, or it was faulty, please inform us within 14 days and we shall send the correct items immediately.
We pride ourselves on the quality of our jewellery but, as with all jewellery, occasionally stones fall out or a chain can break. If your jewellery isn’t up to the standards we set for Scream Pretty please contact us.
Please send your order number and a photo of the defective item to email@example.com
For faulty goods we will either replace the item or offer a full refund once we have received back the faulty item. Refunds will be processed within 3 working days of receipt of your return.
We will reimburse return shipping costs up to £2.95, or send you return postage label with your replacement item. Just fix the postage label onto the envelope, and drop into your nearest post-box.
When using our returns postage label – please drop into a post box, do not take to a post office, as they can’t scan it, and may refuse it.
Returns address: Parcel Collect 10151 98418, 127 Bondi Road, Bondi NSW 2026.
We don’t reimburse return postage for items returned due to a change of mind. Once we receive the item(s) we shall refund within 3 working days.
Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible. We strongly advise you to send via AusPost parcel service and to keep a record of the tracking number.
Just add an order note at the check out to request a gift receipt with your order – and no pricing will be included in the package.
If you wish to add a gift message please add this to the Notes section at the check out.
We are proud of the quality of our jewellery. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewellery occurs. Just contact us and we’ll send you a replacement. This warranty does not cover lost items, tarnishing, or scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Scream Pretty
Note: Items purchased through a third-party vendor (outside of Screampretty.com) will not be covered under this warranty. Please reach out to the company or store the items were originally purchased from.
Discounts and Promotions
Promotions cannot be combined. We limit the use of promotions to certain periods, which will be clearly stated during the promotion, these promotions cannot be applied to previous purchases, gift cards, tax or shipping charges.
Discount codes can be entered in the Gift Card or Discount Code field in your Shopping Cart, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY”. The total to pay will reduce before you enter your payment details.
Sorry. You are only able to apply one discount code per order.
If we offer a promotion whereby you receive a ‘gift with your purchase’, the gift can not be exchanged or refunded. If you need to return the product purchased, to obtain the gift, and this drops the value of your order below the required amount to qualify for the free gift, the free gift must be returned, or the full price of the gift will be deducted from your invoiced amount.
Buy More Save More discounts apply only when your purchase contains the minimum spend as specified by the promotion.
We design our jewellery collections in the UK and work with crafts people in Bali, Thailand and Italy to bring our designs to life! We work very closely with our suppliers, and visit them once a year (when it is Covid safe!) to manage the new product development process and quality assurance. We ensure that all our suppliers adhere to strict policies to ensure the well being of their staff as well as being regularly independently audited
We know you care about where your jewellery comes from, and that good business practice is what you expect of us. We’re proud to say that we’re uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly. It’s the company-wide mission to work alongside our global supply chain in safeguarding and improving the working conditions and rights of the workers in the workshops that supply our products. We’ve therefore adopted the Ethical Trading Initiative (ETI) base code, which states the following key principles:
Employment is freely chosen.
Freedom of association and the right to collective bargaining are respected.
Working conditions are safe and hygienic.
Child labour shall not be used.
Living wages are paid.
Working hours are not excessive.
No discrimination is practised.
Regular employment is provided.
No harsh or inhumane treatment is allowed.
We’ll continue to work with our suppliers and strive to meet the provisions set out by the ETI, so you can always wear your Scream Pretty designs with confidence.
Around 80 per cent of our jewellery is designed by the company’s founders, Lucy Lee and her sister Jessica Pearce. Some individual pieces are curated from our trusted suppliers because they are gorgeous and compliment the character of the Scream Pretty range!
All Scream Pretty earrings, and ear cuffs are made from recycled sterling silver, and plated with either rhodium (silver finish), 18 Carat gold or rose gold. Necklaces, bracelets and rings can be made from recycled sterling silver or brass, and plated with rhodium or gold. Each product page will specify individual product materials.
Unfortunately we are unable to offer a custom design service or an engraving service. We do launch new lines all the time so please keep up to date with our collections by signing up to our newsletter
Recycled silver means that the silver is not mined from the ground – making it the sustainable and ethical choice. Recycled silver or Eco silver is where unwanted sterling silver from jewellery, electronics and medical equipment is melted down and reused to create new and beautiful jewellery.
Sterling Silver or 925 silver is the same thing. The 925 represents 92.5% pure silver which is mixed with other alloys such as copper to give it strength. 100% silver is very soft. All our sterling silver pieces are stamped with the 925 mark
Let's face it, not many of us know our ring size for each finger! Please refer to our sizing guide for rings on each ring product page or you can use a thin strip of paper or string to measure the diameter of your chosen finger to help size your perfect ring. If you are between sizes, we recommend going up a size, rather than down.
We use gift boxes made with FSC certified cardboard. FSC is an international organization dedicated to promoting responsible forestry, and ensuring the highest environmental and social standards. We use minimal packaging to have less impact on the environment.
If you’d prefer not to receive the gift box then please email firstname.lastname@example.org when you order and request minimal packaging, or add a note to your order at the checkout.
In the UK there is a legal requirement to add a Hallmark to all precious metals over a certain weight. All items crafted with Sterling Silver over 7.8grams are hallmarked for Scream Pretty by the Birmingham Assay Office. Silver jewellery below this weight which do not need to be hallmarked but instead carry the 925 stamp
Hallmarking protects consumers from buying fake items that claim to be made from precious metals. As the Assay office tests each piece for purity before adding the company mark ,and their own mark of assurance. The Hallmark consists of 3 marks. 1. The Makers Mark 2. Metal and Fineness Mark (925 for silver) 3. The Assay Office Mark.
There is no legal requirement in the USA for hallmarking – but the marks on our jewellery can assure you of the quality of Scream Pretty pieces.
We sell most of our earrings as pairs, however some styles are sold as single earrings. Please see the product pages for details.
None of our jewellery contains Nickel, which causes the vast majority or metal allergies
Gold plating is when jewellery is covered with a layer of gold over another type of metal. We use 18 Carat gold to plate our jewellery. Gold plating may fade over time and with wear.
Rhodium is more expensive than gold, and is super hard wearing AND doesn’t tarnish or fade. It gives your jewellery a strong durable finish, which should help it last and look great for a long time. We use Rhodium plating on most of our earrings and necklaces. See individual product pages for details.
How to Take Care of your Jewellery
Scream Pretty jewellery should be worn every day, don’t keep it for ‘best’! Here are our top tips for making your jewellery stay gorgeous.
Storing your jewellery correctly is the best way to assure longevity! When storing your jewellery, keep your pieces separated to avoid scratching, and store them in airtight bags or containers which helps to limit the oxidisation process. Whilst all Scream Pretty pieces come in our signature gift boxes, these are for display and gifting purposes only, and should not be used for storing your jewellery for any length of time.
Avoid placing unworn jewellery in direct contact with other jewellery items, as this can increase risk of tarnishing, especially when stored with costume jewellery.
Silver is tarnished by sulphur-containing materials, which occur naturally and are present in the air especially where humidity is high. Body oils and moisturisers can also cause tarnishing so remove your silver jewellery before you bathe. Clean your jewellery once you see a soft yellow colour on your silver (the start of tarnishing). If you leave your jewellery until it is black, you may need a professional clean.
Silver Jewellery will oxidise (tarnish) over time if it is not cleaned regularly or stored appropriately. We recommend cleaning your pieces with a silver polishing cloth, or for more intricate designs, a soft toothbrush and washing up liquid to keep them looking bright.
Our gold plated items look gorgeous, and to keep them this way we recommend always removing your rings when washing hands, applying lotion or doing heavy work. Never wear your gold plated jewellery when bathing or swimming. It’s a good idea to always put on your plated jewellery last, after applying makeup, hairspray and perfumes.
Gold plating will wear over time, so treating it well – will make it last so much longer.
Rhodium is more expensive than gold, and is super hard wearing AND it doesn’t tarnish or fade. It gives your jewellery a strong durable finish, which should help it last and look great for a long time. To keep your rhodium plated pieces looking fresh, store separately, Scream Pretty find zip lock bags a great solution for storage.
To maintain the lustre of pearls and Opals, wipe clean with a soft cloth. Pearls love to be worn, their finish will improve with wear as they gain lustre from the oils in your skin. Please always remove before swimming, bathing and adding perfume. Scream Pretty use freshwater pearls, baroque pearls and occasionally glass pearls. We uses synthetic opals, these are a high value stone, as they are chemically identical to a natural opal, but more hard wearing and consistent in colour and quality. Clean with a soft brush and water. Please see individual product pages for details.
Is an inexpensive diamond like stone, a synthetic stone which is hard and durable and can be coloured. It is a man made mineral made of zirconium dioxide and means you can add sparkle without the expense of diamonds. Clean with a light detergent and a small brush. With smaller stone settings constant wear may dull the stones as dirt accumulates around the stone a gentle clean, often will keep your stones sparkling.