Frequently Asked Questions

Returns, Exchanges and Gifts

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Changed your mind? No problem. We have a 28 day return policy. The return window begins on the day the order is delivered.

Sorry, we don't allow the return of earrings as they are intimate items. We would only provide a refund for earrings should there be a manufacturing fault.

Items purchased through a third-party vendor (outside of Screampretty.com.au) must be returned through the company that it was purchased from.

All returns must be unworn and have no signs of wear or damage. Return in original boxed packaging.

ONE YEAR WARRANTY

We are so proud of the quality of our jewellery that 1 year from the date of purchase, if your jewellery is affected by a manufacturing fault, we’ll replace your product without question. Just contact us and we’ll send you a replacement.

This warranty does not cover lost items, natural tarnishing or scratches associated with normal wear and tear (for example a bent or dented ring or snapped chain), improper use or storage of your product and any modification to your product carried out by a third party outside of Scream Pretty.

Note: Items purchased through a third-party vendor (outside of Screampretty.com.au) will not be covered under this warranty.

MY ORDER IS A GIFT

To send a gift, simply add the recipient's address in the Shipping Address. No payment detail will be included in the parcel.

We'd love to include a gift message & gift wrap. Please add the message to the Notes section at the check out.

HOW CAN I TRACK MY ORDER?

Once you place your order online, you will receive a confirmation email with a link to your AusPost tracking details.

MY ITEM WAS FAULTY OR INCORRECT

For faulty goods we will either replace the item or offer a full refund once we have received back the faulty item. Refunds will be processed within 3 working days of receipt of your return. You have 1 year to report a fault.

Please send your order number and a photo of the defective item to orders@screampretty.com

If you have received the wrong piece, please send your order number and a photo of the wrong item to orders@screampretty.com.

The replacements will be sent immediately on receipt of your return.

In both instances, we will email you a returns label. Just fix the postage label onto the envelope, and drop into your nearest AusPost box.

RETURNS ADDRESS

Returns address:

Scream Pretty Australia. Parcel Collect 10151 98418, 127 Bondi Road, Bondi NSW 2026.

Unfortunately we cannot be held responsible for any postal losses when returning products. We strongly advise you to send via AusPost parcel service and to keep a record of the tracking number. 

We will always endeavour to resolve any issues as quickly and efficiently as possible.

Payments, Discounts & Promotions

HOW DO I ADD A DISCOUNT CODE TO MY ORDER?

Discount codes can be entered in the Gift Card or Discount Code field in your Shopping Cart. A code must be applied before the order is submitted. When placing your order, enter the code and click “APPLY”. The total to pay will reduce before you enter your payment details.

WHICH PAYMENT METHODS DO YOU ACCEPT?

Scream Pretty Australia accepts all major credit cards, as shown at checkout for online purchases.

We also accept AfterPay, PayPal, LayBuy, Apple Pay, Google Pay, Shop Pay.

Please note that your billing address must match the address on your credit card statement.

GIFT WITH PURCHASE (GWP)

If we offer a promotion whereby you receive a ‘gift with your purchase’, the gift can not be exchanged or refunded.
If you need to return the product purchased, to obtain the gift, and this drops the value of your order below the required amount to qualify for the free gift, the free gift must be returned, or the full price of the gift will be deducted from your invoiced amount.

Our Jewellery

HOW AND WHERE IS THE JEWELLERY MADE?

We design our jewellery collections in the UK and work with crafts people in Bali, Thailand and Italy to bring our designs to life. We work closely with our suppliers and visit them once a year to manage the new product development process and quality assurance. We ensure that all our suppliers adhere to strict policies to ensure the well being of their staff as well as being regularly independently audited.

WHAT IS YOUR ETHICAL POLICY?

We know you care about where your jewellery comes from, and that good business practice is what you expect of us. We’re proud to say that we’re uncompromising in our commitment to nurturing long-term relationships with suppliers who treat their workers fairly. It’s the company-wide mission to work alongside our global supply chain in safeguarding and improving the working conditions and rights of the workers in the workshops that supply our products. We’ve therefore adopted the Ethical Trading Initiative (ETI) base code, which states the following key principles:

  • Employment is freely chosen.
  • Freedom of association and the right to collective bargaining are respected.
  • Working conditions are safe and hygienic.
  • Child labour shall not be used.
  • Living wages are paid.
  • Working hours are not excessive.
  • No discrimination is practised.
  • Regular employment is provided.
  • No harsh or inhumane treatment is allowed.

We’ll continue to work with our suppliers and strive to meet the provisions set out by the ETI, so you can always wear your Scream Pretty designs with confidence.

WHAT IS SCREAM PRETTY JEWELLERY MADE FROM?

All Scream Pretty earrings and ear cuffs are made from recycled sterling silver and plated with either rhodium (silver finish), 18 Carat gold or rose gold. Necklaces, bracelets and rings can be made from recycled sterling silver or brass and plated with rhodium or gold. Each product page will specify individual product materials.

WHAT IS RECYCLED 925 STERLING SILVER?

Recycled 925 sterling silver is produced using unwanted jewellery, scrap silver, electronic and medical equipment.

Scream Pretty uses recycled silver because we aim to minimise our impact on the environment. We have visited silver mines in Bolivia and have seen the damage mining does to the planet and community.

Sterling silver or 925 silver is the same thing. The 925 represents 92.5% pure silver which is mixed with other alloys such as copper to give it strength. 100% silver is very soft. All our sterling silver pieces are stamped with the 925 mark.

HELP I HAVE A METAL ALLERGY!

None of our jewellery contains Nickel which causes the vast majority or metal allergies.

We are working with the Assay Office to obtain an AnchorCert certificate, to reassure our customers, of the hypoallergenic nature of all our jewellery

HOW DO I FIGURE OUT MY RING SIZE?

Let's face it, not many of us know our ring size for each finger! Please refer to our sizing guide for rings on each ring product page or you can use a thin strip of paper or string to measure the diameter of your chosen finger to help size your perfect ring. If you are between sizes, we recommend going up a size, rather than down.

See our Ring Guide HERE

WHAT IS HALLMARKING?

In the UK there is a legal requirement to add a Hallmark (Metal Stamp mark) to all precious metals over a certain weight. All items crafted with Sterling Silver over 7.8 grams are hallmarked for Scream Pretty by the Birmingham Assay Office. Silver jewellery below this weight do not need to be hallmarked but instead carry the 925 stamp

There is no legal requirement in Australia or the USA for hallmarking but the marks on our jewellery can assure you of the quality and composition of Scream Pretty pieces.

Hallmarking protects consumers from buying fake items that claim to be made from precious metals.

As the Assay office tests each piece for purity before adding the company mark and their own mark of assurance.

The Hallmark consists of 3 marks. 1. The Makers Mark  
2. Metal and Fineness Mark (925 for silver)
3. The Assay Office Mark.

CAN I BUY SINGLE EARRINGS?

We sell most of our earrings as pairs, however some styles are sold as single earrings.

All ear cuffs and ear crawlers are sold as single earrings.

Please see the product pages for further details.

WHAT IS YOUR PACKAGING MADE FROM?

We use gift boxes made with FSC certified cardboard. FSC is an international organization dedicated to promoting responsible forestry, and ensuring the highest environmental and social standards.

We are happy to arrange 'Minimal Packaging'. Just add a Checkout Note saying you would like to use as few boxes as possible.

We use fully compostable HERO mailers. See the reverse of the mailers for instruction how to compost.

WHAT IS GOLD AND RHODIUM PLATING?

Gold plating is when jewellery is covered with a layer of gold over another type of metal.

We use 18 Carat gold to plate our jewellery. Gold plating may fade over time and with wear.

Rhodium is more expensive than gold! It is super hard wearing and doesn’t tarnish or fade. We use Rhodium plating on most of our Silver coloured earrings and necklaces.

See individual product pages for details.

How to take care of your jewellery

JEWELLERY STORAGE

Storing your jewellery correctly is the best way to assure longevity. When storing, keep your pieces separated to avoid scratching and store them in airtight bags or containers which helps to limit the oxidisation process. Whilst all Scream Pretty pieces come in our signature gift boxes, these are for display and gifting purposes only and should not be used for storing jewellery.

GOLD PLATED JEWELLERY

Our gold plated items look gorgeous and to keep them this way we recommend always removing your rings when washing hands, applying lotion or doing heavy work.

Wearing your gold plated jewellery when bathing or swimming will lessen the life of the piece. It’s a good idea to always put on your plated jewellery last, after applying makeup, hairspray and perfumes.

Gold plating will wear over time, so treating it well will make it last so much longer.

RHODIUM PLATED SILVER JEWELLERY

Rhodium is more expensive than gold! It is super hard wearing and doesn’t tarnish or fade. It gives your jewellery a strong durable finish, which should help it last and look great for a long time. To keep your rhodium plated pieces looking fresh, store separately.

PEARLS AND OPALS

To maintain the lustre of pearls and opals, wipe clean with a soft cloth. Pearls love to be worn, their finish will improve with wear as they gain lustre from the oils in your skin.

Please always remove before swimming, bathing and adding perfume.

Scream Pretty use freshwater pearls, baroque pearls and occasionally glass pearls. We uses synthetic opals, these are a high value stone, as they are chemically identical to a natural opal but more hard wearing and consistent in colour and quality. Clean with a soft brush and water.

Please see individual product pages for details.

CUBIC ZIRCONIA

Cubic Zirconia is an inexpensive diamond-like synthetic stone which is hard, durable and can be coloured.

Clean with a light detergent and a small brush. With smaller stone settings constant wear may dull the stones as dirt accumulates around the stone a gentle clean, often will keep your stones sparkling.