We offer a free standard AusPost Tracked parcel service for all domestic orders. We also offer an AusPost Express service. Please note, since Covid, AusPost Express does not guarantee a next day delivery.
Orders received after 9am will be dispatched the next business day (mon-fri). You can track your parcel here When dispatched, a unique tracking number will be sent to your nominated email address.
We aim to dispatch all orders within 1 working day of receipt, however during busy times dispatch may take 2-3 working days. Delivery times are an estimate only provided by AusPost and commence from dispatch date.
Sending to UK?
Our UK site screampretty.com offers the same range of jewellery and offers FREE UK domestic delivery.
Standard Overseas Delivery
All overseas deliveries are tracked using the AusPost International Service.
Late and lost deliveries
If your delivery has been delayed (7 days for Auspost and 21 days for International Airmail since dispatch) please contact us and we will assist with tracking the package. Often a delivery attempt has been made but a card has not been left. We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when AusPost considers items as being lost.
For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks. We always recommend you use a secure delivery address.
Changed your mind?
No problem. You have 30 days to notify us if you want to cancel the order and receive a refund or exchange the item. The cancellation period will expire 30 days from the day on which you receive the ordered goods. Once accepted, a refund will be provided within a maximum of 7 days from receipt of the returned goods.
Please Note: Sorry, we don't allow the return of earrings as they are intimate items. We would only provide a refund for earrings should there be a manufacturing fault.
Wrong product sent/faulty goods?
In the rare instance you receive the wrong item or a faulty product, please inform us as soon as possible and we shall send the correct goods immediately once notified. We shall also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund once we have received back the faulty item.
Parcel Collect 10151 98418, 127 Bondi Road, Bondi NSW 2026.
Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible. We strongly advise you to send via AusPost parcel service and to keep a record of the tracking number.