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FREE AUSTRALIAN SHIPPING FREE AUSTRALIAN SHIPPING

Shipping & Returns

SHIPPING

FREE Australian Delivery.
We offer a free Australian Standard Tracked delivery service for all retail orders. We use AusPost for this delivery service within Australia.

Orders received after 9am will be dispatched the following business day (mon-fri). You can track your parcel here When dispatched, a unique tracking number will be sent to your nominated email address.

We will always aim to dispatch all standard orders within 1 working day of receipt, however during busy times dispatch may take up to 2-3 working days. Delivery times are an estimate only provided by AusPost and commence from dispatch date.

Sending to UK?
Visit our UK site at screampretty.com  where you'll be able to shop the same fabulous range of sassy jewellery and enjoy FREE UK domestic Shipping so it will get there quicker and faster.

Standard Overseas Delivery
All overseas deliveries are tracked using the AusPost International Service.

Late and lost deliveries
If your delivery has been delayed (7 days for Auspost and 21 days for International Airmail since dispatch) please contact us and we will assist with tracking the package. Often a delivery attempt has been made but a card has not been left. We cannot refund or replace lost items until 15 working days after the date of dispatch (25 days for international items) as this is when AusPost considers items as being lost.

For international items sent by Airmail the package is handled by more than one postal service. We cannot guarantee delivery times as this is the responsibility of the destination postal service. Delays are possible due to customs clearance – this can take up to 2 weeks. We always recommend you use a secure delivery address.

RETURNS

Changed your mind?
No problem. You have 28 days to notify us if you want to cancel the order and receive a refund or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered.

Once accepted, a refund will be provided within a maximum of 7 days from receipt of the returned goods.

Please Note: Sorry, we don't allow the return of earrings as they are intimate items. We would only provide a refund for earrings should there be a manufacturing fault.

Wrong product sent/faulty goods?
In the rare instance you receive the wrong item or a faulty product, please inform us as soon as possible and we shall send the correct goods immediately once notified. We shall also include a pre-paid returns envelope for you to send back the incorrect item or refund your returns postage cost up to the cost of our standard delivery charges. For faulty goods we will either replace the item or offer a full refund once we have received back the faulty item.

Returns address:

Parcel Collect 10151 98418, Customer Collection Location Bondi LPO, 127 Bondi Road, Bondi NSW 2026

Unfortunately we cannot be held responsible for any postal losses when returning products however we will always endeavour to resolve any issues as quickly and efficiently as possible.